NTM Tracking by Bhatti Brothers LtdNeed help using NTM Tracking? Contact Bhatti Brothers Ltd, the company that operates the app, or use the guidance below.
Talk to Bhatti Brothers Ltd
Email: trackingntm@gmail.com
Phone: +1 403-816-1242
Location: 116 Covepark Green NE, Calgary, AB, Canada
Sign-in and account access
Use your company-issued driver username and password, not your Apple Account credentials. Accounts are issued by a company administrator. If you cannot sign in, contact your administrator or email us with the subject “NTM Tracking account help”. Never send your password.
Enable location permissions on iPhone
Open Settings → Apps → NTM Tracking → Location. Allow location access, choose Always for background sharing when offered, and enable Precise Location. Depending on iOS, the app may first request access while in use and later request background access.
Start and stop sharing
Open Tracking and tap Start Tracking. To stop location sharing, tap Stop Tracking. You can also manage location permission in your phone’s settings. Stopping new collection does not erase previously recorded information.
What happens when I close the app?
Locking the screen or switching to another app is different from force-quitting. On iPhone, swiping NTM Tracking away from the app switcher stops background updates. Reopen the app and check the tracking status to resume an active session. Do not rely on tracking after a force-quit.
My location is not updating
- Confirm tracking is active and your driver account is signed in.
- Check location permissions, Precise Location, internet access and GPS reception.
- Open the app and check Last delivered and Pending updates.
- Check the latest timestamp in the admin portal, rather than the presence of a map marker.
- Review battery-saving settings. Operating-system restrictions may delay background activity.
- Restart tracking if needed. If the issue persists, contact support.
What to include in a support request
Your driver username or driver ID, phone model, iOS or Android version, app version, time and timezone of the issue, and steps to reproduce it. Remove passwords, tokens and other drivers’ details from screenshots. Do not send identity documents unless we request them through an appropriate process.
Privacy or deletion requests
Request account closure, access, correction or deletion. You can also read the NTM Tracking privacy policy.
Support is handled by our team. This page does not offer live chat or guarantee an immediate response. For emergencies, contact local emergency services.